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Customer Success Officer Internship

RÉFÉRENCE : CSI22 - Publiée le 20/09/2022


SOCIETE CHAIN OF EVENTS

Paris, Ile-de-France, France

Coordination d'événements / salons, Communication / Marketing / Stratégie / relation presse

Event / Salon / Expo / Congres


Expérience : Indifferent
Durée : stage 6 mois
Niveau d'étude : BAC +4/BAC+5
Stage à stage 6 mois
Date de début de contrat / Période : Octobre 2022

PRÉSENTATION DE L'ENTREPRISE :

Chain Of Events is the Paris-based start-up company founded to organize Paris Blockchain Week Summit (4,000 attendees, 190 sponsors, 240 speakers, 250 journalists and media), and now also Paris NFT Day (3,000 attendees, 70 sponsors, 125 speakers, 200 journalists and media). We work to consolidate and expand the global leadership of our events, transforming them into the go-to BtoB platform for Blockchain and Web3 top-tier professionals.

DESCRIPTION DU POSTE :

The Paris Blockchain Week Summit customer success team is growing and we are looking for a Customer Success Intern to join our team asap!
Under the direction of the Head of Customer Success, you will be helping to maintain a good relationship and satisfaction with the existing clients as well as implementing a strategy to build customer loyalty.

Your missions and activities will be:
● Help to provide the best experience possible for our attendees and sponsors
● Help in managing the key stages of each partner's journey
● Serve as the point of contact for our partners and customers.
● Collaborate with all the Chain of Events team members
● Elaborate the communication supports for the CS team (brochures, invitations, etc.)
● Database management
● Budgeting and invoicing
● Manage the event on-site and helping fixing onsite problems between sponsors and suppliers

DESCRIPTION DU PROFIL

Required Skills
● Knowledge of the Business Events industry
● Ability to work in a fast-paced environment
● Organization, attention to detail, excellent written and oral communication skills
● Fluency in English is essential.
● Excellent stress and contingency management skills
● You’re resourceful and like to solve problems.
● You know your way around the G Suite (Google docs, sheets, etc.) and are good with Excel.

Expected training and experience
● Bac + 4 > +5 (Project management, Event coordinator)
● 6 months apprenticeship starting ASAP

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