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PRÉSENTATION DE L'ENTREPRISE :

ABOUT US
Elevate is an award-winning global people powered agency creating compelling human connections with brands, underpinned by clever use of data and technology. Our partnerships around the world Level-Up retail, event and digital experiences that deliver real business impact.

Our offices in London, Los Angeles, Atlanta, Phoenix, Paris, Berlin, Vienna have a truly global reach and genuine local relevance

DESCRIPTION DU POSTE :

1. Monitor the existing working process between the CST, New Biz and Finance teams to ensure it leads to build out profitable, ops ready solutions prior to deal close.
2. Lead department with a growth mindset and foster culture aligned with company values and vision – maintaining a 8+ engagement score across teams
3. Build ‘retained’ client portfolio focused on direct to brand work - targeting 25% organic growth of client business per year.
4. Drive the always on marketing agenda through CST with client content capture opportunities that help us deliver the wow factor in Elevate marketing comms.
5. Create, own and manage departmental strategy (structure, objectives, performance metrics, growth, budget) for the FY with monthly updates looking forward to following quarter and a quarterly business review during our growth lab.
6. Dynamic leadership of CST subheads and holding them accountable for performance and delivery on SMART objectives.
7. Build knowledge and confidence among CST in the delivery of insight projects for clients and support in organic growth around Elevate IMPACT.
8. Accountable for forecasting oversight and accuracy (confirmed won business) for all client work.
9. Own the Operational efficiency plan, leading a QEW (Quarterly Efficiencies Workshop) creating measurable initiative that increase delivery efficiency month on month
10. Ensure 100% compliance from our Staffing Team.
11. Deliver Elevate GP on average of minimum 33% and quarterly net profit targets for the department
12. Support the new business function with strategy and major pitches.

DESCRIPTION DU PROFIL

• Proven experience in a client service /business leadership role within an agency with experience within the event staffing sector.
• Track record of growing leading world class teams delivering excellence for blue chip brands.
• Experience in managing large portfolios of client work.
• Pro-active growth mindset capable of foreseeing issues and dealing with resolution without significant management supervision
• Well-developed interpersonal skills and experience in interacting and building trusted relationships with stakeholders at all levels.
• A first-class listener and communicator, with a willingness to confront issues and make decisions.
• Commercially savvy approach with a demonstrable financial and problem-solving acumen.
• Strong project management skills with dedication to timelines
• Numerate with some exposure to financial systems and processes
• Honed project management skills including time management and a high attention to detail.
• Excellent communication, negotiation and presenting skills.
• Ability to work as a team with senior stakeholders.